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Note, any attachment must be formatted as a PDF. Consider attaching a screenshot to the ticket.Do not include any Personally Identifiable Information (PII) in the description field (other fields are secure).

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If it is a DTS problem, include the DTS screen number. Include a systematic sequence of what happened and any incurred error codes. Authorization EWMIAMIFL102120_A01 stuck at CTO Submit) Navigate to Trax, then choose Travel Assistance from the left-side menu.

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Request help with an issue or check on the status of an existing ticket by logging into Passport.

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